Friday, November 18, 2011

Taping Business Mobile Phone Calls - Part 2

Taping Business Mobile Phone Calls - Part 2

Last year the FSA (Financial Services Authority) published its consultation document concerned with recording mobile communications within the finanical services industry I also produced a list of additional statutory and regulatory links to materials about call recording.

The FSA has now concluded their consultation and published CP10/17 which can be downloaded here:

"2.28 What constitutes ‘reasonable steps’ is fundamentally principles-based, meaning that we are not prescriptive about what we expect from firms to be compliant. Each firm must decide what it deems necessary and reasonable to comply with the taping provisions."

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